Shipping policy

Every piece is handmade and hand-painted by our craftsmen. Please allow up to 14 business days for your order to be made and prepared for shipping. Business days are Monday to Friday, excluding Thai public holidays.

If an item takes longer than expected, we'll email you with an updated timeframe. If you'd rather not wait, you can cancel for a full refund at any time before your order ships.

2. Shipping methods and delivery times

Delivery times start once your order has shipped and are estimates, not guarantees.

Destination	Method	Estimated delivery
Thailand	Thailand Post EMS	1–3 business days
International	Thailand Post EMS International	5–15 business days
International	FedEx International Priority	2–5 business days

The shipping options and rates for your address are calculated and shown at checkout before you pay.

3. Tracking

Every order ships with tracking. When your order ships, we'll email you a tracking number and a link to follow your package.

4. Where we ship

We ship to most countries worldwide. If your country isn't available at checkout, we're not able to ship there yet. Please contact us and we'll let you know if we can help. We don't ship to countries subject to international sanctions, or where EMS and FedEx don't deliver.

5. Customs, duties, and taxes

International orders may be charged import duties, taxes, or customs fees by the destination country. These charges are not included in our prices or shipping fees and are the customer's responsibility. They are set by your country's customs office, and we can't predict or control them.

We declare the true value of every order on customs forms, as required by law. We can't mark orders as gifts or declare a lower value.

If you refuse to pay duties and the package is returned to us, we'll refund the item price minus the original shipping cost and any return shipping or fees charged to us.

6. Address accuracy

Please check your shipping address carefully at checkout. We aren't responsible for orders delayed or lost because of an incorrect or incomplete address. If you notice a mistake, email us at aryan@webegloss.com right away. We can update the address only if the order hasn't shipped yet.

7. Lost, delayed, or damaged packages

Delayed: If your tracking hasn't updated in 10 business days, or your order hasn't arrived within the estimated delivery time, contact us and we'll open an investigation with the carrier.
Lost: If the carrier confirms a package is lost, we'll send a replacement or give you a full refund, at your choice.
Damaged: If your order arrives damaged, email us within 7 days of delivery with photos of the item and packaging. See our Return & Refund Policy for details.
Marked delivered but not received: Please check with neighbors and your local post office first, then contact us within 7 days and we'll help you file a claim with the carrier.

All orders are insured for their full value while in transit.