Refund policy

Return & Refund Policy

Last updated: 23/09/2026 23rd of September 2026

Thank you for shopping with WEBE. We want you to love your jewelry. If something isn't right, this policy explains how returns, exchanges, and refunds work.

This store is operated by Navaratna Exports Co., LTD., 919/372, 29 Floor, Jewelry Trade Center, Silom Road, Bang Rak, 10500 Thailand.

1. Returns

You may request a return within 14 days of receiving your order, as long as:

  • The item is unworn, undamaged, and in its original condition.
  • It comes with its original packaging, including the jewelry box and any tags.
  • You include proof of purchase, meaning your order number.

Items that cannot be returned:

  • Earrings, for hygiene reasons, unless they arrive faulty or damaged.
  • Items that are personalized, custom-made, or altered at your request.
  • Items bought during final-sale promotions, where marked as final sale at checkout.
  • Gift cards.

2. How to start a return

  1. Email us at aryan@webegloss.com within 14 days of delivery. Include your order number, the item you want to return, and the reason.
  2. We'll reply within 2 business days with return instructions and the return address.
  3. Pack the item securely in its original packaging and ship it with a tracked shipping service.

Please don't send items back without contacting us first. We can't process returns that arrive without authorization.

Return shipping costs: Customers are responsible for return shipping costs, unless the item arrived damaged, faulty, or different from what you ordered. In those cases, we'll cover the return shipping. We recommend tracked and insured shipping, since we can't be responsible for returns lost in transit.

3. Damaged, faulty, or incorrect items

If your order arrives damaged, faulty, or isn't what you ordered, please email us at aryan@webegloss.com within 7 days of delivery. Include your order number and clear photos of the item and packaging. We'll offer a replacement or a full refund, including the original shipping cost, at your choice.

4. Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved.

  • Approved refunds are processed within 7 business days of approval.
  • Refunds are issued only to the original payment method used at checkout, such as the original credit or debit card or payment account. We cannot refund to a different card, bank account, or person.
  • Depending on your bank or payment provider, it may take an additional 5–15 business days for the refund to appear in your account.
  • The refund covers the price of the returned item(s). Original shipping fees are non-refundable, unless the item was damaged, faulty, or incorrect.
  • For international orders, customs duties, import taxes, and fees charged by your country are non-refundable.

If an item is returned in a condition that doesn't meet our return requirements, we may decline the refund and send the item back to you.

5. Exchanges

If you'd like a different size or style, please return the original item for a refund and place a new order. This is the fastest way to make sure you get the item you want before it sells out.

6. Order cancellations

You can cancel your order for a full refund if it has not yet shipped. Email us at aryan@webegloss.com as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled, and the standard return policy applies.

7. Undeliverable orders

If an order is returned to us because of an incorrect address supplied by the customer, or because it wasn't collected, we'll contact you to arrange reshipment at your cost or a refund of the item price, minus shipping costs.

8. Payment disputes

If you have a problem with your order, please contact us first. We'll do our best to resolve it quickly. Contacting us directly is usually much faster than filing a dispute or chargeback with your bank.

9. Contact us

Navaratna Exports Co., LTD.
Email: aryan@webegloss.com
Phone/LINE: 66922792273
Address: 919/372, 29th Floor, Jewelry Trade Center, Silom Road, Bang Rak, 10500, Thailand
Response time: within 2 business days (Monday–Friday)